Shipping Policy
At Emyd., we’re committed to delivering your order efficiently, safely, and with full transparency. Below you’ll find everything you need to know about our shipping process.
⏱️ Order Processing
All orders are processed within 48 business hours.
Once your order has been processed, you will receive a confirmation email with your tracking number.
🚚 Shipping Time
Your total delivery time is made up of:
Total Time = Processing Time + Transit Time
📦 Processing Time
- Typically: 48 business hours
- In some cases: an additional 2–5 business days may be required depending on product availability
🌍 Transit Time
- Standard shipping: 7–20 business days
- Remote areas may require additional time
⚠️ Important Information
Your order will be shipped to the address provided at checkout.
Please ensure that all details are correct before completing your purchase.
In the rare event of a delay, feel free to contact us at:
📧 support@emydtoronto.com
We’ll be happy to assist you.
🛡️ Shipping Protection
If you choose to add Shipping Protection at checkout, you will be eligible for a free replacement in the event your package is lost, stolen, or damaged during transit.
Without this protection, Emyd. is not responsible for packages that are lost, stolen, or damaged once they have been shipped.
🚛 Carriers
We work with trusted international carriers such as DHL, FedEx, UPS, and others depending on your location to ensure safe and reliable delivery.
💸 Shipping Costs
We offer free shipping within Canada.
🔍 Order Tracking
Once your order has shipped, you will receive an email with your tracking number so you can follow your package every step of the way.
🌐 Customs & Duties
International orders may be subject to customs duties or import taxes.
These charges are the responsibility of the customer.
📩 Contact
If you have any questions or need help with your order, please contact us:
📧 support@emydtoronto.com