Returns & Exchanges

Not completely satisfied with your order or received a defective item? No worries—at Emyd., we’re here to help.

You can request a return or exchange within 30 days of receiving your order.

To get started, please contact our customer support team:
📧 support@emydtoronto.com

Eligibility for Returns

To be eligible for a return:

  • Items must be unused, unworn, and in original condition
  • All original packaging, tags, and accessories must be included
  • The return request must be made within 30 days of delivery

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Swimwear
  • Jewelry
  • Undergarments or intimate items
  • Items marked as Final Sale

Returns in 4 Simple Steps

Step 1

Email our support team to request a return. We will provide a return form and instructions.
Please review all return conditions carefully before sending your item.

Step 2

Complete the return form with all required information.

Step 3

To return your item:

  • Ship the item to the address provided (Hong Kong / China warehouse)
  • Ensure the item is unused and in its original condition, including packaging
  • Include the completed return form inside the package
  • Use a shipping method with tracking

Important: Return shipping costs and arrangements are the responsibility of the customer unless the item is defective or incorrect.
We are not responsible for lost return packages without tracking.

Step 4

Once your return is received and inspected:

  • Approved returns will be refunded to the original payment method within up to 7 business days
  • Shipping fees (if any) are non-refundable

Damaged, Incorrect, or Defective Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery
  • Include clear photos of the issue

If approved, Emyd. will cover return shipping or offer a replacement or refund.

Changes & Cancellations

Orders are processed quickly.

  • Changes or cancellations are only possible within 24 hours of placing your order
  • After this time, orders cannot be modified

Refused or Undeliverable Packages

If a package is refused or cannot be delivered after multiple attempts and no redelivery is arranged:

  • The package may be abandoned by the courier
  • No refund will be issued

Return Shipping Responsibility

  • Returns due to personal preference: customer is responsible for shipping costs
  • Defective or incorrect items: Emyd. will cover return shipping

Delayed Deliveries

If your order arrives later than the estimated delivery time:

  • You will receive an additional 7 days to request a return

If your order is delayed, please contact our support team—we’re happy to assist.

Additional Protection Clauses (Important)

  • We reserve the right to limit or refuse returns from customers with excessive return history
  • Items returned used, worn, damaged, or incomplete may be rejected or partially refunded
  • Refunds may be denied if the return does not meet our policy
  • We are not responsible for delays caused by customs, carriers, or external factors beyond our control